Connected TV Users Prone to Downgrading or Cancelling Traditional Pay-TV Services

Connected TV Users Prone to Downgrading or Cancelling Traditional Pay-TV Services

New TDG Research Quantifies the Relationship between Use of Internet-Connected TVs and Likelihood of Cutting Back on Legacy Pay-TV Services

August 8, 2013 (Dallas, TX) – According to a new report from The Diffusion Group (TDG Research), Net-Connected TV User Dimensions, adult broadband users with an Internet-connected TV are twice as likely as those with non-net-connected TVs to be “highly inclined” to cancel their current pay-TV service.

“For years, the casual relationship between the two behaviors has been questioned, and rightly so,” notes Michael Greeson, co-founder and president of TDG. “Yet TDG has argued for several years that this relationship would develop over time and hit an important landmark moment of sorts in 2013. That is indeed what has transpired, and now the pay-TV industry and prominent analysts are coming to terms with the fact those with access to online video sources on their TV are more likely than their counterparts to be reconsidering the value proposition of incumbent pay-TV services.”


While it is undeniable that the vast majority of adult broadband users that currently subscribe to a traditional pay-TV service have little or no interest in cancelling their traditional TV service, the fact that on average 7% of this segment are would-be ‘cord cutters’ (highly likely to cancel in the next six months, answering “6” or greater on a 7-point scale) should be of concern to operators; a rate of decline that is simply unsustainable, should these inclinations play out in the marketplace. Moreover, the proclivity is strongly correlated with the use of net-connected TVs. As noted above, 8.8% of connected TV users are highly inclined to cancel their current pay-TV service in the next six months, compared with only 3.5% of non-net-connected TV users. In other words, connected TV users are more than twice as likely as their counterparts to ‘cut the cord’ in the next six months. “The data does demonstrate a notable correlation between the two phenomena,” notes Greeson, “one we expect to grow more strongly in the next few years.”

This is but one of many important topics discussed in Net-Connected TV User Dimensions , TDG’s newest report on shifting consumer video behavior in the home. The report offers a data-drive profile of connected TV users and household, juxtaposing this quantitative profile against that their non-connected TV counterparts.

Net-Connected TV User Dimensions is now available to all TDG Members. To purchase or learn more about this research, non-Members should visit TDG’s website or can contact Laura Allen Phillips at 469-287-8060 or

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